The Role of NHS Online: building a service patients can be confident in

Patient Partnership Week 2026

About this event

Join us for the second in our series as we dig deeper into patient experiences which are being used to inform NHS Online's build and contribute to the discussion.

Learn more about Patient Partnership Week 2026

Speakers

Chair: Rachel Power - Chief Executive, the Patients Association
Jonny Brown: Programme Director, NHS England
Jacob Lant: Chief Executive, National Voices
Gillian Richards, patient

Our webinars are free to attend, so that everyone can access the information and support they need. If you’re able to do so, a voluntary donation helps support our work and ensures we can keep providing trusted information and support to patients who need it most.

Book

Event details

Where

Online

When

Start: 1^st July, 2026 at 4:00pm

End: 1^st July, 2026 at 5:00pm

Add to calendar

Latest

What does it really mean to wrap services around patients?

This free webinar will explore what it would look like if we put the patient at the centre, not as a policy ambition, but as a lived reality?
Why prioritising patient trust increases the value of using technology and data to improve research and care

This webinar will explore how organisations can partner with patients in the use of health data, placing trust and transparency at the heart of decision-making.
Patient Experience Survey: May 2026

This survey found that three quarters of people said delays negatively affected their quality of life.
The Patients Association responds to the NHS Modernisation Bill announced in the King's Speech

"The NHS Modernisation Bill contains real opportunities for patients, but also significant risks," says Rachel Power, Chief Executive.

Getting through: fixing how NHS communicates with patients

This webinar will explore why many patients still feel unheard, confused, or excluded when communicating with the NHS.
Equity in access: tackling barriers to treatment and care

This webinar will explore the inequities that shape patients’ access to treatment and care, and why many people still face barriers to receiving timely, effective support.
What does it really mean to wrap services around patients?

This free webinar will explore what it would look like if we put the patient at the centre, not as a policy ambition, but as a lived reality?
Why prioritising patient trust increases the value of using technology and data to improve research and care

This webinar will explore how organisations can partner with patients in the use of health data, placing trust and transparency at the heart of decision-making.
Understanding the causes of health inequalities and the role of trust in improving outcomes

Professor Habib Naqvi and Rachel Power will explore the root causes of health inequalities and why building trust with communities is essential to improving outcomes.
Power to the people? The 10 Year Health Plan, one year on

This webinar will assess progress to date on the 10 Year Plan’s commitment to give “power to the people” by amplifying patient voice, expanding patient choice and reprioritising people’s experiences of care.
Unlocking patient engagement with the People and Communities guidelines

This webinar will give an overview of what patients can expect from NHS England’s updated guidelines on working with people and communities.
Do patients’ goals, values, and preferences really shape their care?

At this Patient Partnership Week 2026 event our panel will explore whether patients’ goals, values, and preferences genuinely shape the care they receive.
Patient Partnership Week 2026

Across the week in our free webinars, we're bringing together patients, professionals, policymakers, and researchers to explore what meaningful partnership looks like in practice and why it matters, where progress is being made, and what still needs to change.
Missingness: exploring why patients miss multiple appointments and how the system can support

This webinar explored the reasons why patients might miss their health appointments, from practical barriers to emotional and systemic factors that can make healthcare feel out of reach.

Become a member of the Patients Association

Join us today and play a vital role in ensuring everyone can access high quality health and social care services. We'll keep you informed on key issues in health and social care and offer you lots of opportunities to have your say. Read more

Accessibility

Read our policy on accessibility for our site Read more