The Patients Association strongly welcomes the Government's commitment to reduce NHS waiting times to 18 weeks by the end of parliament and provide all patients, regardless of background or circumstances, with greater choice and control in their healthcare.

For too long, extended waiting times have been accepted as normal, while patients report deteriorating health conditions, increased anxiety, and disrupted lives while waiting for treatment - with the heaviest burden often falling on those in our most deprived communities. 

The Patients Association is also encouraged by the Government's announcement of reforms to give patients greater control over their NHS care through digital innovation, while calling for robust safeguards to ensure no patient is left behind in the digital transition, particularly those who already face barriers accessing healthcare. 

The planned upgrades to the NHS App, which will allow patients to view and manage appointments, choose providers, and receive test results, represent a significant step forward in modernising how people interact with NHS services. These changes align with our long-standing calls for greater patient choice and control in patients’ health care decisions, provided they can be accessed equitably by all communities. 

Rachel Power, Chief Executive of the Patients Association, said: 

"The commitment to putting patients in control of their own care through enhanced digital access is a positive development that could transform how people manage their healthcare journey. The ability to view and manage appointments, choose providers, and receive test results quickly through the NHS App will make a real difference to many patients' experiences - but this must work for everyone, across all communities and circumstances. 

"However, it's crucial that these digital innovations don't create new barriers for patients who may struggle with technology or can’t access digital routes, potentially widening existing health inequalities. While modernising services is important, we must ensure that traditional communication channels remain available and well-resourced, particularly in areas where digital exclusion is highest. 

"We particularly welcome the establishment of minimum standards for patient communication. The focus on providing clear, regular updates to patients about their expected waiting times addresses a key concern we frequently hear from patients and have called many times for better communication and admin for patients. Without this, patients will not have the power they need to make informed decisions about their care, particularly those who already face challenges navigating the healthcare system. 

"The use of AI to predict and prevent missed appointments, combined with practical support such as free transport for those most in need, shows a welcome recognition that improving access requires both technological and practical solutions. These are measures the Patients Association has long advocated for as essential steps to improve NHS efficiency and ensure equal access to care for all patients, regardless of their circumstances or location." 

To contact the Media Office, email [email protected]